Frequently Asked Questions
Everything you need to know about your Sierra Madre Collection experience.
What is the typical shipping timeline for orders?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery varies by destination.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against your favorite well-fitting garments for the best results.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are complimentary, while returns for a refund may be subject to a small processing fee.
Are your materials sustainably sourced?
Sierra Madre Collection is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and responsible manufacturing practices across our entire product line.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Applicable customs duties and taxes are calculated at checkout to ensure a seamless delivery process.
How should I care for my Sierra Madre garments?
To preserve the longevity of our fabrics, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the internal garment tag.